SKILLS TRAINING

Select Strategy, Inc. has over 10 years' experience in training and developing sales professionals to optimize their market potential and increase sales volumes. The sales process has become much more competitive and complicated as companies compete for attention.

What Employees Learn:

    The ability to uncover and understand customer needs and the target       market. Not only make the sale but build a long term client/customer       relationship based on credibility and trust. Ability to match customer       needs to products/services.
    We use strategy frameworks to brainstorm and identify market       opportunities for the sales team. We also help the team to develop an       enhanced ability in understanding the relevant components of the       customer's situation that impact the customer's needs and choice of       available service options.
    We work with each team on defining the key features, advantages and       key selling points of each product/service sold and how industry       dynamics affect this.
    A skill to monitor progress and adjust sales strategies accordingly.
    Content includes working on attitudes, the psychology of relationship       selling, prospecting and cold calling, creating a winning pitch,       overcoming barriers and objections, closing the deal, customer       satisfaction, and leveraging existing relationships.
    Outcomes of class discussions are applied to real life practice exercises       and sales progress is monitored throughout.

This training contains management science research to ensure that managers are informed of the best practices and management know-how to achieve organizational, departmental and employee objectives. It is valuable across all industries.Building up management and leadership skills is a priority to help employees reach their potential and to lead the workforce towards meeting new company objectives.

What Employees Learn:

    This includes equipping managers with the necessary skills and       knowledge to motivate and manage people.
    How to use and implement advanced employee selection techniques to       hire the best candidates for open job positions.
    Advanced skills of how to manage processes in increasingly complex       environments including contingency planning, delegation and predicting       obstacles to success.
    Advanced performance management skills for monitoring and tracking       employee performance, how to implement a dynamic goal management       environment, enhanced performance feedback skills and facilitating       goal mapping and career planning to help employees reach long term       career goals.
    The ability to use objective metrics within a manager's area to align       employee behavior with company objectives. This includes how to use       financial measures and how to present this information to employees       for maximum effect.
    Develop the capability to use learning styles to help employees grow -       identify different employee learning styles and adapt management styles       to optimize employee development.
    Understand how to use Transactional Analysis in management based on       the different roles people play in conversations and how to use these       techniques to create productive conversations with employees.
    Manpower planning skills including career mapping, training paths and       proactive planning for challenges.
    The ability to monitor and track performance dynamically.

These skills are needed to be effective in building an organization that works as a unit with all employees moving in the same direction towards solid organizational growth. Advanced communication skills support sales, customer service skills, and effective management and efficiency skills. Advanced communication skills are transferable throughout an organization. They are also needed to optimize effective communication from one part of the organization to another.

What Employees Learn:

    The ability to understand how to streamline workflow processes and       lines of communication within each department. This includes identifying       the causes of communication breakdowns and how to improve and       overcome these obstacles where necessary.
    A capability to prioritize communications when there is an increased       scope of product range and services.
    The aptitude to identify different styles in internal or external interactions       and to adapt (style flex) to achieve objectives.
    A skill of non-financial department employees, to listen to and       understand financial information and how their activities in their       departments, affect the company and the financials.
    How to introspect to analyze communication patterns and identify       common sources of communication errors. Ability to comfortably check       communication and the listeners understanding to prevent these errors.
    The process to streamline communications in a complex environment by       learning how to optimize the number of communications and reduce       miscommunications. Develop the ability to choose the best method of       communication based on best practice.
    Standardization of methods of communication for specific kinds of       messages.
    The ability to get your point across when there are obstacles to       agreement or boundaries to a meeting of the minds. Improve the ability       to balance personal assertiveness with enquiry to ensure optimal       decision making.

A solid performance appraisal and management process truly helps organizations and its employees to realize their full potential.

What Employees Learn:

    The objectives and process of performance management - the principles       of a solid review process and how to instill a performance culture into       an organization.
    The skill of joint goal setting. Setting goals is an important part of the       appraisal process and, if implemented correctly, is one of the most       effective tools for improving employee performance and productivity.
    How to create a work environment that is conducive to goal       achievement.
    How to give constructive criticism and feedback.When to give this       feedback and how to structure the feedback session or interview.
    What it takes to create a learning environment and the steps to do this.
    The ability to mentor others. They learn what mentorship is and how to       set up a mentorship and development program.
    Techniques to help prevent employee defensiveness and reduce       employee barriers to learning.
    The benefits of technology in streamlining many of these processes if       used appropriately and correctly. Employees learn how technology can       be leveraged in this context.

Businesses have specific standard operating procedures, work instructions and processes that they need to train their employees on. This is normally specific to departments and job functions.

We have developed an online process to help companies train their employees on their specific work processes. In an online system, employees learn their specific job processes through text and visual images. After each section they are asked questions to make it interactive and ensure they understand what they have been taught. The system also records and documents that employees have been through this process and documents completion.

The result is improved:

    1. Comprehension and understanding of specific functions by employees.
    2. Record keeping and control of training.
    3. A certificate process can be set up and the data used to inform the         training matrix.

Many companies are increasingly dealing with a need to streamline processes. These skills are transferable and are useful in the industry and in general. Efficiency skills are highly significant given performance objectives. These skills are needed to be effective in any job with an increasingly large workload, when tasks are innately complex or time consuming or where service is required in a timely manner.

What Employees Learn:

    An ability to apply process management and streamlining principles to       jobs. Learn to identify obstacles to efficiency for jobs and across       workflow.
    Workflow efficiency skills including helping employees learn how to       streamline work activities to make their processes more efficient.
    The capability to continually identify inefficiencies and reduce them.
    Skills to identify and implement time saving techniques, organization       skills including effective meeting management, and managing       paperwork in the work area.
    Good organizational skills to apply as general habits across all tasks.
    An understanding of the psychology of delay, and skills/remedies to       avoid procrastination, and identify and overcome performance barriers.
    Ability to use a planning and tracking system.
    Quick decision making techniques.
    Ability for employees to track their own progress using objective metrics       and analysis.

This class is aimed at providing management and line managers who do not have a financial background with core financial skills needed to manage their resources and costs more effectively. This helps management and line managers identify possible areas/ways to improve and control costs/savings and how these changes affect the business profits. The focus is on controlling costs, how to calculate savings from initiatives, analyzing financial data and metrics. It also includes understanding different financial ratios and how to calculate and interpret them with the purpose of understanding the implications and informing business decisions. This is customized and developed specifically for the financial processes at a given client.

This training aims at increasing employee awareness of the value of service, so the company will be represented with insight. This is critical to retaining customers. Training will increase the standards & consistency of service & give employees foresight as the implications of decisions are considered in different customer facing areas within the company.

What Employees Learn:

    An understanding of service excellence - training focuses on creating       positive service experiences. It defines service excellence & decision rules       for common scenarios to maintain consistency of service excellence.
    The ability to retain & attract customers - this covers emotional       customers, managing tough situations while protecting customer &       business interests, interpersonal skills, and appropriate problem       resolution.
    Counseling and practical skills for emotional customers - techniques       and practice.Content is presented with case studies & simulations.
    The understanding of typical customer needs in each demographic       segment of target markets - ability to uncover and meet needs. We use       real life challenges to ensure training is applied correctly.